File: //proc/self/cwd/guiaweb/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
<?php
/* Copyright (C) 2014-2016 Jean-François Ferry <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2024-2025 MDW <mdeweerd@users.noreply.github.com>
* Copyright (C) 2025 Frédéric France <frederic.france@free.fr>
* Copyright (C) 2023-2025 Benjamin Falière <benjamin@faliere.com>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
* \ingroup core
* \brief File of trigger for ticket module
*/
require_once DOL_DOCUMENT_ROOT.'/core/triggers/dolibarrtriggers.class.php';
/**
* Class of triggers for ticket module
*/
class InterfaceTicketEmail extends DolibarrTriggers
{
/**
* Constructor
*
* @param DoliDB $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->name = preg_replace('/^Interface/i', '', get_class($this));
$this->family = "ticket";
$this->description = "Triggers of the module ticket to send notifications to internal users and to third-parties";
$this->version = self::VERSIONS['prod'];
$this->picto = 'ticket';
}
/**
* Function called when a Dolibarr business event is done.
* All functions "runTrigger" are triggered if file is inside directory htdocs/core/triggers
*
* @param string $action Event action code
* @param Ticket $object Object
* @param User $user Object user
* @param Translate $langs Object langs
* @param conf $conf Object conf
* @return int Return integer <0 if KO, 0 if no triggered ran, >0 if OK
*/
public function runTrigger($action, $object, User $user, Translate $langs, Conf $conf)
{
global $mysoc;
$ok = 0;
if (!isModEnabled('ticket')) {
return 0; // Module not active, we do nothing
}
switch ($action) {
case 'TICKET_ASSIGNED':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
if ($object->fk_user_assign > 0) {
if ($object->fk_user_assign != $user->id) {
$userstat = new User($this->db);
$res = $userstat->fetch($object->fk_user_assign);
if ($res > 0) {
// Send email to notification email
if (!getDolGlobalString('TICKET_DISABLE_ALL_MAILS')) {
// Send email to assigned user
$sendto = $userstat->email;
$subject_assignee = 'TicketAssignedToYou';
$body_assignee = 'TicketAssignedEmailBody';
$see_ticket_assignee = 'SeeThisTicketIntomanagementInterface';
$old_MAIN_MAIL_AUTOCOPY_TO = null; // For static analysis
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
if (!empty($sendto)) {
$this->composeAndSendAssigneeMessage($sendto, $subject_assignee, $body_assignee, $see_ticket_assignee, $object, $langs);
}
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
} else {
$this->error = $userstat->error;
$this->errors = $userstat->errors;
}
}
// Send an email to the Customer to inform him that his ticket has been taken in charge.
if (getDolGlobalString('TICKET_NOTIFY_CUSTOMER_TICKET_ASSIGNED') && empty($object->oldcopy->fk_user_assign)) {
$langs->load('ticket');
$subject_customer = 'TicketAssignedCustomerEmail';
$body_customer = 'TicketAssignedCustomerBody';
$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';
// Get all external contacts linked to the ticket
$linked_contacts = $object->listeContact(-1, 'thirdparty');
// Initialize and fill recipient addresses at least with origin_email
$sendto = '';
$temp_emails = [];
if ($object->origin_email) {
$temp_emails[] = $object->origin_email;
}
if (!empty($linked_contacts)) {
foreach ($linked_contacts as $contact) {
// Avoid the email from being sent twice in case of duplicated contact
if (!in_array($contact['email'], $temp_emails)) {
$temp_emails[] = $contact['email'];
}
}
}
$sendto = implode(", ", $temp_emails);
unset($temp_emails);
unset($linked_contacts);
// If recipients, we send the email
if ($sendto) {
$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
}
}
$ok = 1;
}
break;
case 'TICKET_CREATE':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
$langs->load('ticket');
$subject_admin = 'TicketNewEmailSubjectAdmin';
$body_admin = 'TicketNewEmailBodyAdmin';
$subject_customer = 'TicketNewEmailSubjectCustomer';
$body_customer = 'TicketNewEmailBodyCustomer';
$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';
$subject_assignee = 'TicketAssignedToYou';
$body_assignee = 'TicketAssignedEmailBody';
$see_ticket_assignee = 'SeeThisTicketIntomanagementInterface';
// Send email to notification email
// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation because email sending is already managed by page
// $object->context['createdfrompublicinterface'] may also be defined when creation done from public interface
if (getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO') && empty($object->context['disableticketemail'])) {
$sendto = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO');
// if ($sendto) { // already test, can't be empty
$this->composeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs);
// }
}
// Send email to assignee if an assignee was set at creation
if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id && empty($object->context['disableticketemail'])) {
$userstat = new User($this->db);
$res = $userstat->fetch($object->fk_user_assign);
if ($res > 0) {
// Send email to notification email
if (!getDolGlobalString('TICKET_DISABLE_ALL_MAILS')) {
// Send email to assigned user
$sendto = $userstat->email;
$old_MAIN_MAIL_AUTOCOPY_TO = '';
if (!getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
if (!empty($sendto)) {
$this->composeAndSendAssigneeMessage($sendto, $subject_assignee, $body_assignee, $see_ticket_assignee, $object, $langs);
}
if (!getDolUserString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
} else {
$this->setErrorsFromObject($userstat);
}
}
// Send email to assignee if an assignee was set at creation
if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id && empty($object->context['disableticketemail'])) {
$userstat = new User($this->db);
$res = $userstat->fetch($object->fk_user_assign);
if ($res > 0) {
// Send email to notification email
if (!getDolGlobalString('TICKET_DISABLE_ALL_MAILS')) {
// Send email to assigned user
$sendto = $userstat->email;
$old_MAIN_MAIL_AUTOCOPY_TO = null;
if (!getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
if (!empty($sendto)) {
$this->composeAndSendAssigneeMessage($sendto, $subject_assignee, $body_assignee, $see_ticket_assignee, $object, $langs);
}
if (!getDolUserString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
} else {
$this->error = $userstat->error;
$this->errors = $userstat->errors;
}
}
// Send email to customer
// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation because email sending is already managed by page
// $object->context['createdfrompublicinterface'] may also be defined when creation done from public interface
if (empty($object->context['disableticketemail']) && $object->notify_tiers_at_create) {
$sendto = '';
// if contact selected send to email's contact else send to email's thirdparty
$contactid = empty($object->context['contactid']) ? 0 : $object->context['contactid'];
$res = 0;
$contactObj = null;
if (!empty($contactid)) {
$contactObj = new Contact($this->db);
$res = $contactObj->fetch($contactid);
}
if ($contactObj !== null && !empty($contactObj->email) && !empty($contactObj->statut)) {
$sendto = $contactObj->email;
} elseif (!empty($object->fk_soc)) {
$object->fetch_thirdparty();
$sendto = $object->thirdparty->email;
}
if ($sendto) {
$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
}
}
$ok = 1;
break;
case 'TICKET_DELETE':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
break;
case 'TICKET_MODIFY':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
break;
case 'TICKET_CLOSE':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
$langs->load('ticket');
$subject_admin = 'TicketCloseEmailSubjectAdmin';
$body_admin = 'TicketCloseEmailBodyAdmin';
$subject_customer = 'TicketCloseEmailSubjectCustomer';
$body_customer = 'TicketCloseEmailBodyCustomer';
$see_ticket_customer = 'TicketCloseEmailBodyInfosTrackUrlCustomer';
// Send email to notification email
// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation but not at closing
if (getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO') && empty($object->context['disableticketemail'])) {
$sendto = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO');
// if ($sendto) { // already test, can't be empty
$this->composeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs);
// }
}
// Send email to customer.
// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation but not at closing
if (empty($object->context['disableticketemail'])) {
$linked_contacts = $object->listeContact(-1, 'thirdparty');
$linked_contacts = array_merge($linked_contacts, $object->listeContact(-1, 'internal'));
if (empty($linked_contacts) && getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') && !empty($object->fk_soc)) {
$object->fetch_thirdparty();
$linked_contacts[]['email'] = $object->thirdparty->email;
}
$contactid = empty($object->context['contactid']) ? 0 : $object->context['contactid'];
$contactObj = null;
if ($contactid > 0) {
// Security test:
// Check that $contactid is inside $linked_contacts[]['id'] when $linked_contacts[]['source'] = 'external' or 'thirdparty'
$is_linked_contact_id = in_array(
$contactid,
array_column( // Get 'id' value from contacts (that are external or thirdparty)
array_filter( // Filter contacts with 'external' or 'thirdparty' source:
$linked_contacts,
/**
* Return if contact source is external or thirdparty
*
* @param array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:int,fk_c_typecontact:int,phone:string,phone_mobile:string,phone_perso?:string,nom:string} $contact
* @return bool
*/
static function ($contact) {
return in_array($contact['source'], ['external', 'thirdparty']);
}
),
'id'
)
);
if ($is_linked_contact_id) {
// Seems accepted contact, try to fetch it.
$contactObj = new Contact($this->db);
$res = $contactObj->fetch($contactid);
if ($res <= 0) {
// Could not fetch contact, so bad contact anyway (should not happen)
$contactObj = null;
}
}
if ($contactObj === null) {
$error_msg = $langs->trans('Error'). ': ';
$error_msg .= $langs->transnoentities('TicketWrongContact');
setEventMessages($error_msg, [], 'errors');
$ok = 0;
break;
}
}
$sendto = '';
if ($contactObj !== null && !empty($contactObj->email) && !empty($contactObj->statut)) {
$sendto = $contactObj->email;
} elseif (!empty($linked_contacts) && ($contactid == -2 || (GETPOST('massaction', 'alpha') == 'close' && GETPOST('confirm', 'alpha') == 'yes'))) {
// if sending to all contacts or sending to contacts while mass closing
$temp_emails = [];
foreach ($linked_contacts as $contact) {
$temp_emails[] = $contact['email'];
}
$sendto = implode(", ", $temp_emails);
unset($temp_emails);
unset($linked_contacts);
}
if ($sendto) {
$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
}
}
$ok = 1;
break;
}
return $ok;
}
/**
* Composes and sends a message concerning a ticket, to be sent to admin address.
*
* @param string $sendto Addresses to send the mail, format "first@address.net, second@address.net," etc.
* @param string $base_subject email subject. Non-translated string.
* @param string $body email body (first line). Non-translated string.
* @param Ticket $object the ticket that the email refers to
* @param Translate $langs the translation object
* @return void
*/
private function composeAndSendAdminMessage($sendto, $base_subject, $body, Ticket $object, Translate $langs)
{
global $conf, $mysoc;
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$appli = $mysoc->name;
/* Send email to admin */
$subject = '['.$appli.'] '.$langs->transnoentities($base_subject, $object->ref, $object->track_id);
$message_admin = $langs->transnoentities($body, $object->track_id).'<br>';
$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
$message_admin .= '<li>'.$langs->trans('TicketCategory').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
$message_admin .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
$message_admin .= '<li>'.$langs->trans('From').' : '.($object->email_from ? $object->email_from : ($object->fk_user_create > 0 ? $langs->trans('Internal') : '')).'</li>';
// Extrafields
$extraFields = new ExtraFields($this->db);
$extraFields->fetch_name_optionals_label($object->table_element);
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$key = substr($key, 8); // remove "options_"
$message_admin .= '<li>'.$langs->trans($extraFields->attributes[$object->element]['label'][$key]).' : '.$extraFields->showOutputField($key, $value, '', $object->table_element).'</li>';
}
}
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
$message_admin .= '<li>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</li>';
}
$message_admin .= '</ul>';
$message = $object->message;
if (!dol_textishtml($message)) {
$message = dol_nl2br($message);
}
$message_admin .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';
$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
$from = (getDolGlobalString('MAIN_INFO_SOCIETE_NOM') ? getDolGlobalString('MAIN_INFO_SOCIETE_NOM') . ' ' : '') . '<' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>';
$trackid = 'tic'.$object->id;
$old_MAIN_MAIL_AUTOCOPY_TO = null;
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
if ($mailfile->error) {
dol_syslog($mailfile->error, LOG_DEBUG);
} else {
$result = $mailfile->sendfile();
}
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
/**
* Composes and sends a message concerning a ticket, to be sent to customer addresses.
*
* @param string $sendto Addresses to send the mail, format "first@address.net, second@address.net, " etc.
* @param string $base_subject email subject. Non-translated string.
* @param string $body email body (first line). Non-translated string.
* @param string $see_ticket string indicating the ticket public address
* @param Ticket $object the ticket that the email refers to
* @param Translate $langs the translation object
* @return void
*/
private function composeAndSendCustomerMessage($sendto, $base_subject, $body, $see_ticket, Ticket $object, Translate $langs)
{
global $conf, $extrafields, $mysoc, $user;
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$appli = $mysoc->name;
$subject = '['.$appli.'] '.$langs->transnoentities($base_subject);
$message_customer = $langs->transnoentities($body, $object->track_id).'<br>';
$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_customer .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
$message_customer .= '<li>'.$langs->trans('TicketCategory').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
$message_customer .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
// Extrafields
if (is_array($extrafields->attributes[$object->table_element]['label'])) {
foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $value) {
$enabled = 1;
if ($enabled && isset($extrafields->attributes[$object->table_element]['list'][$key])) {
$enabled = (int) dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key])) {
$perms = (int) dol_eval($extrafields->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified = true;
if (empty($enabled)) {
$qualified = false;
}
if (empty($perms)) {
$qualified = false;
}
if ($qualified) {
$message_customer .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
}
$message_customer .= '</ul>';
$message = $object->message;
if (!dol_textishtml($message)) {
$message = dol_nl2br($message);
}
$message_customer .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';
if (getDolGlobalInt('TICKET_ENABLE_PUBLIC_INTERFACE')) {
$url_public_ticket = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 2)).'view.php?track_id='.((int) $object->track_id);
$message_customer .= '<p>'.$langs->trans($see_ticket).' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
} else {
$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmailNoInterface').'</p>';
}
$from = (getDolGlobalString('MAIN_INFO_SOCIETE_NOM') ? getDolGlobalString('MAIN_INFO_SOCIETE_NOM') . ' ' : '').'<' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>';
$trackid = 'tic'.$object->id;
$old_MAIN_MAIL_AUTOCOPY_TO = null;
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
if ($mailfile->error) {
dol_syslog($mailfile->error, LOG_DEBUG);
} else {
$result = $mailfile->sendfile();
if ($result) {
// update last_msg_sent date
$object->fetch($object->id);
$object->date_last_msg_sent = dol_now();
$object->update($user);
}
}
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
/**
* Composes and sends a message concerning a ticket, to be sent to user assigned to the ticket
*
* @param string $sendto Addresses to send the mail, format "first@address.net, second@address.net, " etc.
* @param string $base_subject email subject. Non-translated string.
* @param string $body email body (first line). Non-translated string.
* @param string $see_ticket string indicating the ticket public address
* @param Ticket $object the ticket that the email refers to
* @param Translate $langs the translation object
* @return void
*/
private function composeAndSendAssigneeMessage($sendto, $base_subject, $body, $see_ticket, Ticket $object, Translate $langs)
{
global $conf, $user, $mysoc;
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
// Send email to assigned user
$appli = $mysoc->name;
$subject = '['.$appli.'] '.$langs->transnoentities($base_subject);
$message = '<p>'.$langs->transnoentities($body, $object->track_id, dolGetFirstLastname($user->firstname, $user->lastname))."</p>";
$message .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
$message .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
$message .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
// Extrafields
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$message .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
}
}
$message .= '</ul>';
$message .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
$message .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans($see_ticket).'</a></p>';
$from = dolGetFirstLastname($user->firstname, $user->lastname).'<'.$user->email.'>';
$message = dol_nl2br($message);
$old_MAIN_MAIL_AUTOCOPY_TO = null;
if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, '', '', 0, -1);
if ($mailfile->error) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
if ($result) {
// update last_msg_sent date
$object->fetch($object->id);
$object->date_last_msg_sent = dol_now();
$object->update($user);
}
}
if (!getDolUserString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
}