File: /home4/cca63905/www/guiaweb/htdocs/core/lib/ticket.lib.php
<?php
/* Copyright (C) 2013-2018 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2019-2024 Frédéric France <frederic.france@free.fr>
* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*/
/**
* \file core/lib/ticket.lib.php
* \ingroup ticket
* \brief This file is a library for Ticket module
*/
/**
* Build tabs for admin page
*
* @return array<array{0:string,1:string,2:string}>
*/
function ticketAdminPrepareHead()
{
global $langs, $conf, $db;
$extrafields = new ExtraFields($db);
$extrafields->fetch_name_optionals_label('ticket');
$langs->load("ticket");
$h = 0;
$head = array();
$head[$h][0] = DOL_URL_ROOT.'/admin/ticket.php';
$head[$h][1] = $langs->trans("TicketSettings");
$head[$h][2] = 'settings';
$h++;
$head[$h][0] = DOL_URL_ROOT.'/admin/ticket_extrafields.php';
$head[$h][1] = $langs->trans("ExtraFieldsTicket");
$nbExtrafields = $extrafields->attributes['ticket']['count'];
if ($nbExtrafields > 0) {
$head[$h][1] .= '<span class="badge marginleftonlyshort">'.$nbExtrafields.'</span>';
}
$head[$h][2] = 'attributes';
$h++;
$head[$h][0] = DOL_URL_ROOT.'/admin/ticket_public.php';
$head[$h][1] = $langs->trans("PublicInterface");
$head[$h][2] = 'public';
$h++;
// Show more tabs from modules
// Entries must be declared in modules descriptor with line
//$this->tabs = array(
// 'entity:+tabname:Title:@ticket:/ticket/mypage.php?id=__ID__'
//); // to add new tab
//$this->tabs = array(
// 'entity:-tabname:Title:@ticket:/ticket/mypage.php?id=__ID__'
//); // to remove a tab
complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin');
complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin', 'remove');
return $head;
}
/**
* Build tabs for a Ticket object
*
* @param Ticket $object Object Ticket
* @return array<array{0:string,1:string,2:string}> Array of tabs to show
*/
function ticket_prepare_head($object)
{
global $langs, $conf, $user, $db;
$h = 0;
$head = array();
$head[$h][0] = DOL_URL_ROOT.'/ticket/card.php?track_id='.$object->track_id;
$head[$h][1] = $langs->trans("Ticket");
$head[$h][2] = 'tabTicket';
$h++;
if (!getDolGlobalInt('MAIN_DISABLE_CONTACTS_TAB') && empty($user->socid) && isModEnabled("societe")) {
$nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external'));
$head[$h][0] = DOL_URL_ROOT.'/ticket/contact.php?track_id='.$object->track_id;
$head[$h][1] = $langs->trans('ContactsAddresses');
if ($nbContact > 0) {
$head[$h][1] .= '<span class="badge marginleftonlyshort">'.$nbContact.'</span>';
}
$head[$h][2] = 'contact';
$h++;
}
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'core');
// Attached files
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
$upload_dir = $conf->ticket->dir_output."/".$object->ref;
$nbFiles = count(dol_dir_list($upload_dir, 'files'));
/* disabled. Too many bugs. All file of a ticket must be stored into ticket. File must be linked to an event by column agenda_id into llx_ecmfiles.
$sql = 'SELECT id FROM '.MAIN_DB_PREFIX.'actioncomm';
$sql .= " WHERE fk_element = ".(int) $object->id." AND elementtype = 'ticket'";
$resql = $db->query($sql);
if ($resql) {
$numrows = $db->num_rows($resql);
for ($i=0; $i < $numrows; $i++) {
$upload_msg_dir = $conf->agenda->dir_output.'/'.$db->fetch_row($resql)[0];
$nbFiles += count(dol_dir_list($upload_msg_dir, "files"));
}
}
*/
$head[$h][0] = DOL_URL_ROOT.'/ticket/document.php?id='.$object->id;
$head[$h][1] = $langs->trans("Documents");
if ($nbFiles > 0) {
$head[$h][1] .= '<span class="badge marginleftonlyshort">'.$nbFiles.'</span>';
}
$head[$h][2] = 'tabTicketDocument';
$h++;
// History
$ticketViewType = "messaging";
if (empty($_SESSION['ticket-view-type'])) {
$_SESSION['ticket-view-type'] = $ticketViewType;
} else {
$ticketViewType = $_SESSION['ticket-view-type'];
}
if ($ticketViewType == "messaging") {
$head[$h][0] = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id;
} else {
// $ticketViewType == "list"
$head[$h][0] = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
}
$head[$h][1] = $langs->trans('Events');
if (isModEnabled('agenda') && ($user->hasRight('agenda', 'myactions', 'read') || $user->hasRight('agenda', 'allactions', 'read'))) {
$head[$h][1] .= '/';
$head[$h][1] .= $langs->trans("Agenda");
}
$head[$h][2] = 'tabTicketLogs';
$h++;
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'external');
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'remove');
return $head;
}
/**
* Return string with full Url. The file qualified is the one defined by relative path in $object->last_main_doc
*
* @param Object $object Object
* @return string Url string
*/
function showDirectPublicLink($object)
{
global $conf, $langs;
require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$email = CMailFile::getValidAddress($object->origin_email, 2);
$url = '';
if ($email) {
$url = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 3)).'view.php?track_id='.$object->track_id.'&email='.$email;
}
$out = '';
if (!getDolGlobalInt('TICKET_ENABLE_PUBLIC_INTERFACE')) {
$langs->load('errors');
$out .= '<span class="opacitymedium">'.$langs->trans("ErrorPublicInterfaceNotEnabled").'</span>';
} else {
$out .= img_picto('', 'object_globe.png').' <span class="opacitymedium">'.$langs->trans("TicketPublicAccess").'</span><br>';
if ($url) {
$out .= '<div class="urllink">';
$out .= '<input type="text" id="directpubliclink" class="quatrevingtpercentminusx" spellcheck="false" value="'.$url.'">';
$out .= '<a href="'.$url.'" target="_blank" rel="noopener noreferrer">'.img_picto('', 'object_globe.png', 'class="paddingleft"').'</a>';
$out .= '</div>';
$out .= ajax_autoselect("directpubliclink", '');
} else {
$out .= '<span class="opacitymedium">'.$langs->trans("TicketNotCreatedFromPublicInterface").'</span>';
}
}
return $out;
}
/**
* Generate a random id
*
* @param int $car Length of string to generate key
* @return string
*/
function generate_random_id($car = 16)
{
$string = "";
$chaine = "abcdefghijklmnopqrstuvwxyz123456789";
mt_srand((int) ((float) microtime() * 1000000));
for ($i = 0; $i < $car; $i++) {
$string .= $chaine[mt_rand() % strlen($chaine)];
}
return $string;
}
/**
* Show http header, open body tag and show HTML header banner for public pages for tickets
*
* @param string $title Title
* @param string $head Head array
* @param int<0,1> $disablejs More content into html header
* @param int<0,1> $disablehead More content into html header
* @param string[] $arrayofjs Array of complementary js files
* @param string[] $arrayofcss Array of complementary css files
* @return void
*/
function llxHeaderTicket($title, $head = "", $disablejs = 0, $disablehead = 0, $arrayofjs = [], $arrayofcss = [])
{
global $conf, $langs, $mysoc;
top_htmlhead($head, $title, $disablejs, $disablehead, $arrayofjs, $arrayofcss, 0, 1); // Show html headers
print '<body id="mainbody" class="publicnewticketform">';
print '<div class="publicnewticketform2 centpercent" style="min-height: 100%;">';
htmlPrintOnlineHeader($mysoc, $langs, (getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO') ? getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/index.php?entity='.$conf->entity, 1)) : '0'), getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC', $langs->trans("TicketSystem")), 'TICKET_IMAGE_PUBLIC_INTERFACE');
}